Privacy Policy
Effective Date: April 21, 2026 Last Updated: April 21, 2026
Aeon IT, Inc. (“Aeon IT,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and protect information when you visit aeonit.com or interact with our services. By using our website or services, you agree to the practices described here.
1. Who We Are
Aeon IT, Inc. is an Apple-focused managed IT service provider based in Jupiter, Florida. We provide IT support, device management, and related technology services to business clients.
2. Information We Collect
We collect information in the following ways:
Information you provide directly. When you contact us through our website, by email, by phone, or by text message, we may collect your name, business name, email address, phone number, and any other information you choose to share with us.
Information we collect automatically. When you visit aeonit.com, our hosting provider may log standard technical information such as IP address, browser type, pages viewed, and referring URL. This is used for security, site performance, and basic analytics.
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and deliver the services you have requested.
- Communicate with clients about ongoing service engagements, tickets, appointments, and technical matters.
- Send service-related messages by email, phone, or SMS where consent has been given.
- Invoice clients and maintain accurate business records.
- Improve our website and services.
- Comply with legal obligations.
We do not use your information for advertising, profiling, or marketing to third-party products.
4. SMS and Text Messaging
The following terms apply specifically to SMS and text message communications with Aeon IT.
Consent. We send SMS messages only to individuals who have provided consent. Consent is obtained either when a client initiates a text message to our business line, or verbally during client onboarding and service conversations.
Message content. SMS messages from Aeon IT are strictly conversational and service-related. Typical messages include ticket status updates, appointment coordination, and responses to client support questions. We do not send marketing, promotional, or bulk SMS messages.
Message frequency. Message frequency varies and is driven by client-initiated conversations. Clients typically receive one to four messages per month.
Rates. Message and data rates may apply. Your mobile carrier’s standard rates for SMS and MMS will apply to any messages you send or receive.
Opt-out. You may opt out of SMS communications at any time by replying STOP to any message. You will receive one final confirmation message and no further messages will be sent.
Help. For help, reply HELP to any message or contact us at support@aeonit.com.
No sharing of phone numbers. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Third Parties and Service Providers
We do not sell, rent, or trade your personal information, including your phone number, to any third party for marketing, advertising, or lead generation purposes.
We use trusted third-party service providers to operate our business (for example, billing, ticketing, email, and cloud infrastructure). These providers are authorized to access your information only to perform services on our behalf and are obligated to protect that information. We do not authorize them to use your information for their own marketing purposes.
We may disclose information when required by law, to comply with legal process, or to protect the rights, property, or safety of Aeon IT, our clients, or others.
6. Data Retention
We retain client and contact information for as long as is necessary to provide services, maintain business records, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.
7. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you. You may also opt out of email communications using the unsubscribe link in our messages, or out of SMS communications by replying STOP as described above.
9. Children’s Privacy
Our services are directed to businesses and are not intended for children under 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Material changes will be posted on this page.
11. Contact Us
Questions about this Privacy Policy or our privacy practices can be sent to:
Aeon IT, Inc.
P.O. Box 1161
Jupiter, FL 33468
Email: support@aeonit.com
Website: https://aeonit.com
